Terms of Service

1. Agreement to Terms

By accessing or using Fellow Progress ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Fellow Progress provides digital wellness tools and therapy support services, including:

• Klai: AI-powered audio sessions for stress relief and mental wellness
• Diagnostic assessments and personalised recommendations
• 1:1 therapy services (by invitation only)
• Progress tracking and outcome measures

3. Important Disclaimers

Not Medical Advice

The Service is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Not Emergency Services

If you are experiencing a mental health emergency, please contact emergency services immediately or go to your nearest emergency room.

UK Crisis Lines: Samaritans (116 123), Crisis Text Line (text "HELLO" to 85258)

4. User Accounts

When you create an account, you must provide accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Service
• Interfere with or disrupt the Service
• Share your account credentials with others
• Use the Service to harm, harass, or discriminate against others

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Fellow Progress and are protected by international copyright, trademark, and other intellectual property laws.

7. 1:1 Therapy Services

1:1 therapy services are provided by Richard Buchanan, a qualified hypnotherapist. These services are available by invitation only and are subject to additional terms provided during the intake process.

Therapy sessions are confidential except where disclosure is required by law or necessary to prevent serious harm.

8. Payment Terms

Certain features of the Service may require payment. Payment terms, including pricing and billing frequency, will be clearly communicated before purchase.

Refunds for 1:1 therapy sessions are available if cancellation is made at least 24 hours in advance.

9. Limitation of Liability

To the maximum extent permitted by law, Fellow Progress shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes by posting the new terms on this page and updating the "Last updated" date.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

12. Contact Us

If you have questions about these Terms of Service, please contact us at hello@fellowprogress.com.

For privacy-related inquiries, please see our Privacy Policy.